Effective Date: May 14, 2025
Who we are
Welcome to Carelink (“we“, “us“, or “our“). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website www.carelinktour.com and our services related to international medical and dental tourism.
What Personal Data We Collect and Why We Collect It
We collect the following types of personal data:
a. Identity and Contact Information
- Full name, email address, phone number, mailing address
- Passport or ID number (for travel purposes with consent)
b. Health Data (Sensitive Personal Data)
- Medical and dental records (only collected with your explicit consent)
c. Technical Data
- IP address, browser type, operating system, referring URLs, and usage patterns
d. Transactional Data
- Purchase records, payment information (via third-party processors)
e. Account & Preference Data
- User profiles, booking history, communication preferences
Why We Collect It
- To provide and manage travel, medical, and dental services
- To personalize your experience and improve our offerings
- To comply with legal obligations
- To respond to inquiries and provide support
Legal basis for processing includes: consent, contractual necessity, and compliance with legal obligations.Comments
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
Data collected via contact forms (such as your name and email) is retained for six months for customer service purposes. This information is not used for marketing unless you opt in.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Who We Share Your Data With
We share data with the following third parties:
- Medical and dental partners (only with consent)
- Travel partners (airlines, hotels, insurance companies)
- Payment processors (Stripe, PayPal)
- Cloud storage and email service providers
Each provider complies with GDPR or equivalent regulations. Their privacy policies are available upon request.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Contact form entries: 6 months
Analytics records: 1 year
Customer booking and billing records: 7 years
Medical records: Only for the duration necessary and only with your consent
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except you cannot change your username). Website administrators can also see and edit that information.
What rights you have over your data
You have the right to:
- Request access to your data
- Request correction or deletion of your data
- Withdraw consent
- Object to or restrict processing
- Request data portability
To exercise your rights, email us at contact@carelinktour.com.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Additional Information
How We Protect Your Data We use secure servers, data encryption, SSL certificates, and access controls. Staff are trained on data protection and confidentiality.
What Data Breach Procedures We Have in Place Internal logging and response systems, user notifications, and cooperation with legal authorities in case of breach.
What Third Parties We Receive Data From We may receive personal data from affiliated clinics, hospitals, or booking platforms when coordinating services.
Automated Decision-Making and Profiling We do not use automated decision-making or profiling for user data.
Industry Regulatory Disclosure Requirements As a medical tourism agency, we comply with local and international regulations related to medical confidentiality and consumer protection.